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Participate! Sustainable Cities and Communities Questionnaire - Indicators for Smart Cities UN Sustainable Development Goals Questionnaire Capital Systems Questionnaire Also collaborate with our surveys on urban mobility and satisfaction with life in cities!

LIBRARY Check out our library of scientific materials. Technical Production Our researchers, in collaboration with experts and partner institutions, produce applicable and innovative knowledge that can enhance your understanding and engagement in urban projects. Access our publications and discover CityLivingLab's contributions to the future of cities! Saiba mais Scientific Production Discover the scientific publications of the CityLivingLab research group. Our studies delve into critical themes for building more resilient and intelligent cities, providing scientific grounding for informed decisions and effective public policies. Access them and find out how academic research can drive innovative solutions to urban challenges! Learn more O QUE É O CITYLIVINGLAB? CityLivingLab é um ambiente inovador e colaborativo do Programa de Pós-Graduação em Administração da UCS. Atuamos como um laboratório vivo, desenvolvendo projetos que unem empresas, governo, academia e cidadãos para co-criar soluções que promovem o desenvolvimento sustentável e a inovação tecnológica em cidades. O CityLivingLab incorpora o conceito da cidade como um vibrante laboratório para inovação aberta. Em essência, somos um laboratório que desenvolve pesquisas baseadas em circunstâncias da vida real. Nossa expertise está em conceber de forma sistemica as diferentes dimensões da cidade para organizar e analisar estruturas de dados, informação e conhecimento como fatores de desenvolvimento sustentável. Funcionamos como um ecossistema onde diversos parceiros colaboram lado a lado, compartilhando conhecimento e interagindo com uma ampla gama de expertises e tecnologias. Essa colaboração fomenta um terreno fértil para inovação, pesquisa e comunicação interdisciplinar. O QUE É O CITYLIVINGLAB? CityLivingLab é um ambiente inovador e colaborativo do Programa de Pós-Graduação em Administração da UCS. Atuamos como um laboratório vivo, desenvolvendo projetos que unem empresas, governo, academia e cidadãos para co-criar soluções que promovem o desenvolvimento sustentável e a inovação tecnológica em cidades. O CityLivingLab incorpora o conceito da cidade como um vibrante laboratório para inovação aberta. Em essência, somos um laboratório que desenvolve pesquisas baseadas em circunstâncias da vida real. Nossa expertise está em conceber de forma sistemica as diferentes dimensões da cidade para organizar e analisar estruturas de dados, informação e conhecimento como fatores de desenvolvimento sustentável. Funcionamos como um ecossistema onde diversos parceiros colaboram lado a lado, compartilhando conhecimento e interagindo com uma ampla gama de expertises e tecnologias. Essa colaboração fomenta um terreno fértil para inovação, pesquisa e comunicação interdisciplinar.

Data collection system by IoT devices (sensing) for smart cities INNOVATE TUTORIAL PLATAFORMA RELATÓRIO COREDE

International Week of Resilience and Sustainability in Cities Check out the schedule for the International Week of the City Living Lab:

www.citylivinglab.com city living lab Grupo de pesquisadores que posiciona cidades como laboratórios vivos para a inovação com foco no cidadão. desenvolvemos pesquisas com foco na qualidade de vida dos cidadãos resultados das pesquisas nas cidades da região da serra gaúcha WHAT IS A CITY LIVING LAB? A city is a living laboratory for innovation. A Living Lab is an environment for innovation and an approach to innovation. According to the European Network of Living Labs, a Living Lab is an open and innovative environment of "real life" circumstances, in which innovation aimed at users is part of the co-creation process for new services, products, and social infrastructure. Living labs encompass, simultaneously, social and technological dimensions in a partnership between companies, citizens, governments, and universities. It is an ecosystem where different partners work side by side, sharing knowledge while interacting with a variety of knowledge and technologies, inducing a fertile ground for innovation, research, and interdisciplinary communication. PRINCIPAIS ASPECTOS Within these two areas are studies associated with the following contexts: Knowledge cities (CC) Which refers to social studies, applied the Brazilian cities, regions, and neighborhoods Vertical Farming Utilizando estruturas urbanas (farmscrapers), engloba um cultivo verticalizado que se apresenta como uma oportunidade também para jovens empreendedores. Incorporação de Tecnologias Avançadas: Smart Agriculture Utilização de tecnologias emergentes, como Internet das Coisas (IoT) e Inteligência Artificial (IA), visando otimização e controle de processos agrícolas em tempo real, aumentando a qualidade e reduzindo os custos. Smart Farming/Agricultura 4.0 Desenvolvimento e teste de tecnologias de sensoriamento e automação, facilitando a monitoração e gestão dos cultivos urbanos. Desenvolvimento Sustentável e Impactos Socioeconômicos: Impacto Ambiental Consideração da redução da pegada de carbono, adotando práticas que beneficiam o meio ambiente e combatem as alterações climáticas. Estímulo Econômico Criação de novas oportunidades de negócios e estímulo ao empreendedorismo local, especialmente voltado para jovens. Turismo e Educação Desenvolvimento turístico sustentável e criação de ambientes educativos relativos à agricultura e meio ambiente. Integração de Stakeholders e Know-How: Colaboração Inclusão de vários stakeholders, como a Prefeitura de Caxias do Sul e empresas/startups tecnológicas, para troca de conhecimento e experiências. Conhecimento e Experiência Aplicação da expertise de grupos de pesquisa e startups, bem como a observação e aprendizado a partir de modelos internacionais de agricultura urbana. Desenvolvimento e Pesquisa Utilização da infraestrutura universitária e conhecimento acadêmico para pesquisa, desenvolvimento e aplicação de novas tecnologias no contexto da agricultura urbana inteligente. Objetivo Prático: Living Lab Um laboratório real e colaborativo que não somente desenvolve tecnologias, mas também serve como um modelo experimental e prático, oferecendo soluções tangíveis para os desafios locais e regionais, e proporcionando um ambiente para inovação prática e aplicada. Apoio a Pequenos Agricultores e Empreendedores Foco em facilitar a adoção tecnológica para pequenos agricultores e empreendedores urbanos, ampliando a capacidade e qualidade da produção local. Missão OUR MISSION Disseminate studies that enable high learning capacity, sharing, and knowledge management.

Sustainable Urban Innovation Get to know our work and explore how we are transforming cities into more inclusive, smart, and sustainable spaces through collaborative and innovation-driven projects. Check out our projects International Week of Resilience and Sustainability in Cities Check out the schedule for the International Week of the City Living Lab:

www.citylivinglab.com city living lab Grupo de pesquisadores que posiciona cidades como laboratórios vivos para a inovação com foco no cidadão. desenvolvemos pesquisas com foco na qualidade de vida dos cidadãos resultados das pesquisas nas cidades da região da serra gaúcha WHAT IS CITY LIVING LAB? CityLivingLab is an innovative and collaborative environment within the Postgraduate Program in Administration at UCS. We operate as a living laboratory, developing projects that bring together businesses, government, academia, and citizens to co-create solutions that promote sustainable development and technological innovation in cities. CityLivingLab embodies the concept of the city as a vibrant laboratory for open innovation. In essence, we are a laboratory that conducts research based on real-life circumstances. Our expertise lies in systematically conceptualizing the different dimensions of the city to organize and analyze data structures, information, and knowledge as factors in sustainable development. We function as an ecosystem where various partners collaborate side by side, sharing knowledge and engaging with a wide range of expertise and technologies. This collaboration fosters a fertile ground for innovation, research, and interdisciplinary communication. RAMOS DE ESTUDO Knowledge cities (CC) Which refers to social studies, applied the Brazilian cities, regions, and neighborhoods Knowledge-based business (NBC) It is aimed at companies and sectors that drive the country's economy. Within these two areas are studies associated with the following contexts: Sustainable buildings and cities (SBC) Studies that aim to make cities inclusive, safe, resilient and sustainable Observation, development and tourist and territorial intelligence (ODITT) It is aimed at studying approaches, methods and techniques of observation; the use and development of observation tools and systems and the development of applied observation processes to support tourist and territorial intelligence. Capital systems (CS) It is a formal knowledge management system based on a category structure in a complete and consistent taxonomy Missão OUR MISSION Disseminate studies that enable high learning capacity, sharing, and knowledge management. OUR PURPOSE Contribute to the identification, evaluation, and development of Brazilian cities and businesses. WE ARE ALIGNED WITH TEAM up Apoiadores OUR LOCATION Fomento OUR LOCATION Onde estamos up OUR LOCATION up

Blog.Citylivinglab No posts published in this language yet Once posts are published, you’ll see them here. Blog.Citylivinglab No posts published in this language yet Once posts are published, you’ll see them here. Citylivinglab.Mídia VER MAIS Citylivinglab.Vídeos AULA MAGNA - PPGA - UCS: Making and unmaking the Motor City: The economic and social development of Metropolitan Detroit Reunião Técnica do Grupo de Estudos - 1 CIDADES INTELIGENTES CENTRO DE ESTUDOS E DEBATES ESTRATÉGICOS Reunião Técnica do Grupo de Estudos - 2 CIDADES INTELIGENTES CENTRO DE ESTUDOS E DEBATES ESTRATÉGICOS Reunião Técnica do Grupo de Estudos - 3 CIDADES INTELIGENTES CENTRO DE ESTUDOS E DEBATES ESTRATÉGICOS PROGRAMA DEZ PRAS DUAS 06-08-2020 "QUALIDADE DE VIDA NA HABITAÇÃO" PROGRAMA DEZ PRAS DUAS 30-07-2020 "QUALIDADE DE VIDA NAS CIDADES" PROGRAMA DEZ PRAS DUAS 16-07-2020 "AMBIENTES DE VAREJO E O COMPORTAMENTO DO CONSUMIDOR" Projeto requalifica a região do bairro São Pelegrino em Caxias do Sul Bento Gonçalves recebe título de Cidade do Conhecimento PALESTRA CIDADES INTELIGENTES SUSTENTÁVEIS E RESILIENTES DESAFIOS DAS CIDADES DO FUTURO

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submissions Knowledge Cities for the Anthropocene This year's theme combines the traditional WCI topics of Knowledge-Based Development and Knowledge Cities with two new topics, Knowledge for the Anthropocene and City Preparedness for the Climate Crisis. The WCI books that will be published by the time of the conference (one on each of the later two topics) set the scene for this year's sessions. Also, both books will be presented on the last day. Knowledge for the Anthropocene (K4A) Human-induced environmental impacts are bound to disrupt our way of life in deeper ways and at a wider scale than anything previously experienced by humankind. Global existential risks challenge the conditions of the Biosphere that prevailed through the Holocene, the geological epoch that saw human civilizations flourish. However, the current knowledge base seems inadequate to help us cope with such realities. What relevant knowledge will become critical to deal with deteriorating environmental conditions? How can science, technology, innovation, and education be radically transformed for adequately responding? How can societies and governments continue to function? How need our mind-frames evolve? In K4A, these and other related questions are addressed. The common purpose is to provide a general perspective on the role that knowledge – the most important leverage to human action, may need to play in the unfolding circumstances of the Anthropocene. City Preparedness for the Climate Crisis (CPCC) Contemporary urban life is the epitome of modernization, a paradigm of progress that takes the Holocene climate for granted. Moreover, it takes for granted the Biosphere conditions that have allowed human civilizations to flourish. Global existential risks challenge the viability of the Biosphere for most big species. Despite increasing warnings, most cities seem to deny the impending catastrophes and remain ill-prepared to cope with major disruptions. The 2020 Covid-19 Pandemic has dramatically exhibited limited world governance, global alert systems, response capacity, and effort coordination to deal with planetary and local emergencies. CPCC addresses the warnings, inventory of capacities and competencies, lessons learned, and value practices in creating conscience and preparing for urban anthropogenic risks. Abstracts and full papers are invited under the following including but not restrictive list of topics: Knowledge-Based Development Knowledge Cities Knowledge for the Sustainable Development Goals Knowledge for the Anthropocene City Preparedness for the Climate Crisis Capital Systems Metrics for the above areas Alternative Economics Post-pandemic City Development session formats Full papers and abstracts presentation sessions (November 15, 2021 - from 16h to 19h UTC time) plenary panels with guest speakers (November 16-18, 2021 - from 16:00 to 19:00 UTC time) Book presentations with guest book authors (November 19, 2021 - from 16h to 19h UTC time) Templates for the event FULL PAPER ABSTRACT PRESENTATION submission process Submissions of full papers or extended abstracts will be accepted; Submissions of will be accepted in Portuguese, English or Spanish; SUBMISSION WEBSITE SUBMIT BY EMAIL REGISTER NOW HOW TO REGISTER publication options Special Issue: Full paper submissions will participate in the fast track of Revista Brasileira de Gestão e Inovação ( Brazilian Journal of Management & Innovation ). Selected papers will be invited to submit to the International Journal of Knowledge-Based Development (Indexed in Scopus). Deadlines Abstracts or full papers submission: September 19, 2021 Presentation of accepted papers and extended abstracts The presentation will be online, in a specific session. At least one of the authors must be present, duly registered for the event (register now). The certificate of participation and presentation will depend on the payment of the registration and participation in the event. Tickets: The KCWS 2021 invites you to register to our Summit and contribute to Doctors Without Borders/Médecins Sans Frontières (MSF), choosing any of the following values (fees not included). The KCWS will donate the total value of your contribution. Doctors Without Borders/Médecins Sans Frontières (MSF) is an international medical humanitarian organization whose mission is to save lives by providing lifesaving medical care where it has needed most. *If you are a panel speaker or paper presenter you have the option to register for free. However, if you want to contribute to Doctors Without Borders, you can choose one of the values to register. *Use this website to check the exchange rate: https://www.bcb.gov.br/en Note: When choosing to pay with a credit card, pay attention to the question "Card issued in Brazil?" Check the option "no" if your card was not issued in Brazil. Call for papers DOWNLOAD PDF contacts Rafael de Lucena Perini: rlperini@ucs.br Suélen Bebber: sbebber@ucs.br Conference chair: Prof. Ana Cristina Fachinelli Scientific chair: Prof. Fabiano Larenti RETURN

Publicações Científicas City life satisfaction: a measurement for smart and sustainable cities from the citizen perspective The study aims to contribute to the current panorama of instruments that qualify cities by presenting an approach of sustainable goals and indicators. Insight from inhabitants about their cities reveal dimensions and attributes not captured by official indicators. The focus of this study is to define appropriate indicators for sustainability and smartness of cities according to their citizens, considering the idiosyncrasies of local contexts and less notable dimensions pointed out in earlier studies. The scale is based on consolidated metrics, such as the UN Sustainable Development Goals, and the ISO 37120/2017, in association with the European Barometer and American Barometer. The CITYLIFESAT (City Life Satisfaction) scale was tested and validated in Southern Brazil through exploratory and confirmatory factor analysis, and discriminant analysis. The results show that citizens' satisfaction is primarily linked to health and safety, well-being, recreation, public transport, walkability, social inclusion and participation, primary services, city attachment, and environment. Silva, M. B. C. D., Bebber, S., Fachinelli, A. C., Moschen, S. D. A., & Perini, R. D. L. (2019). City life satisfaction: a measurement for smart and sustainable cities from the citizens' perspective. International Journal of Knowledge-Based Development, 10(4), 338-383. https://doi.org/10.1504/IJKBD.2019.105126 Perceived attributes and dimensions of accessibility in adapted bathrooms This work aims to explore the perceived accessibility of adapted toilets according to the user’s perspective, indicating the relevance of their attributes and features for persons with reduced mobility. There are recent studies addressing accessibility, but few focus on adapted toilets, making this study of adapted toilets in Brazil unique. A total of 98 disabled users with restricted mobility and carers took part in a survey after using adapted toilets. The study sample variance resulted in 27 attributes, distributed in eight factors: accessories, transit ability, access, hydro sanitary facilities, facilities, openings, safety, and ergonomic comfort. Multiple linear regression analysis was applied to identify attributes with impact on general satisfaction. The results identified three primary attributes in terms of design, execution and improvement of the user experience. Findings demonstrate a gap between the recommended standards and what the user perceives to be important, which has ramifications for the further development of standards and the design and construction of adapted toilets. The implication is that it is necessary to pay more attention to what the users need, and thus help to improve the users’ experience, satisfaction and wellbeing. Marcelo Benetti Correa da Silva, Suane de Atayde Moschen, Brunella Cecatto & Fabiano Larentis (2022) Perceived attributes and dimensions of accessibility in adapted bathrooms, Building Research & Information, 50:1-2, 60-73, DOI: 10.1080/09613218.2021.1943643 Sustainable development of communities: ISO 37120 and UN goals Purpose The aims of this study is to put on the agenda discussions concerning the approach of sustainable goals and indicators, in terms of how they relate to each other and how to list their importance within a network of contemporary city management. From the millennium objectives experience, UN has launched the continuity of the development program, through the sustainable development goals (SDG), which have the purpose of giving support to local and regional governments for the 2030 agenda in local sphere. In the city context, sustainable development has also been approached in regulations, like ISO 37120: 2017 “Sustainable development of communities: Indicators for city services and quality of life”. These instruments have in common the concern of offering parameters of public services to citizens and promoting in a uniform manner both social and economic growth of the urban environment. Design/methodology/approach The present study aims to compare these two sustainable development tools by means of a documentary analysis and to analyze the feasibility of the proposed indicators and their qualitative evaluation goals to improve citizens’ quality of life. Findings The results suggest that the main urban challenges are related to unplanned urban growth and poor-quality public services, which generate a lack of commitment to enforce laws and to achieve sustainable development goals. Originality/value The study establishes bases for guiding the discussion to support managers and investors decisions to promote paradigm changes in the citizens’ life and in the way cities are planned. Moschen, S.A. , Macke, J. , Bebber, S. and Benetti Correa da Silva, M. (2019), "Sustainable development of communities: ISO 37120 and UN goals", International Journal of Sustainability in Higher Education , Vol. 20 No. 5, pp. 887-900. https://doi.org/10.1108/IJSHE-01-2019-0020 Relationship between minimalism, happiness, life satisfaction, and experiential consumption This research objective is to propose and test a theoretical model representing the relationship between minimalism, happiness, life satisfaction, and experiential consumption. A survey with 395 Brazilian amateur runners was conducted, and the structural equation modeling technique was used for data analysis. The main results showed that life satisfaction and experiential consumption positively influence happiness, and minimalism influences experiential consumption in the sample studied. Furthermore, minimalism did not influence happiness. The proposed framework showed that life satisfaction and experiential consumption explain 54.2% of the happiness of leisure practitioners. Because people generally do not increase their happiness by choosing a simple lifestyle, they can decrease consumption by incentives other than happiness. Therefore, public policies aimed at raising awareness of the importance of reducing consumption should focus on other benefits, such as the benefits that can be gained from leisure and experiential consumption. Matte, J., Fachinelli, A.C., De Toni, D. et al. Relationship between minimalism, happiness, life satisfaction, and experiential consumption. SN Soc Sci 1, 166 (2021). https://doi.org/10.1007/s43545-021-00191-w The Built Environment Dimensions Impact at a Winery This research goal was to analyze the built environment dimensions, namely appearance, comfort, configuration, functionality, and the relationship with customer satisfaction, service quality, and product price at a winery in Brazil. A survey was applied to customers, and data analyses were performed using Exploratory Factor Analysis to identify the dimensions and related attributes, followed by Multiple Linear Regression statistical analysis to test the relationships among the dimensions. The findings demonstrate the positive and significant impact of functionality and configuration on service quality and customer satisfaction, whereas functionality positively impacted the product price. Marcelo Benetti Correa da Silva, Suelen Bebber, Gabriel Sperandio Milan, Thais Zimmermann Suzin, Helena Losekan Marcon, Deonir De Toni & Caroline Peccin Da Silva (2022) The Built Environment Dimensions Impact at a Winery, International Journal of Hospitality & Tourism Administration, 23:5, 1055-1075, DOI: 10.1080/15256480.2021.1938783 Ensuring the service quality at a university construction technology laboratory in Brazil Service quality in a construction technology laboratory can result in an improvement in construction companies’ competitiveness. This research aims to evaluate the service quality provided by a construction technology laboratory, specifically in the segment of performing testing through the rupturing of concrete samples. For this research, a survey was conducted using a structured questionnaire that was created based on a literature review regarding the surveying of laboratory customers at a university in the south of Brazil. Our research was both exploratory and quantitative, and the data were analyzed by applying multivariate data analysis. The conclusions of this study show that the dimensions of quality services are: communication, reliability, responsiveness, credibility, and tangibility. These five dimensions together provide a high explained variance standard of 79.75%. Having a suitable number of attendants available to serve customers and presenting agility in the construction laboratory is one of the managerial research contributions. Moreover, through information availability, this research generates greater traceability that can be used both by customers and by institutional management. Constantly and thoroughly monitoring the customer service cycle is another relevant factor that can improve the quality of the services provided. da Silva, M. B. C., Graciola, A. P., Milan, G. S., Bebber, S., Moschen, S. D. A., & De Toni, D. (2019). Ensuring the service quality at a university construction technology laboratory in Brazil. Environmental Quality Management, 28(4), 75-84. https://doi.org/10.1002/tqem.21636 Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care Purpose This research goal was to analyze factors that may influence value-in-use and satisfaction perceived by university students, from the built environment, price fairness and teaching care. Design/methodology/approach For this purpose, a survey was conducted with 900 students from a university in southern Brazil. Findings The main results proved that the antecedents considered in the study have a significant and positive influence on the value-in-use and satisfaction of university students. Furthermore, the built environment, price fairness, teaching care and satisfaction explained 87.8% of the value-in-use of students, while the built environment, price fairness and teaching care explained 74.9% of student satisfaction. Originality/value The study proved that after receiving the educational service, if the student can apply his or her acquired knowledge and skills, he or she will find a fair price, will be satisfied and will obtain value in the service purchased. Thus, even if the educational market is changing in recent years, the importance of the teacher and the built environment are factors that influence price fairness and increase the satisfaction and value-in-use perceived by the student. Benetti Corrêa da Silva, M. , Matte, J. , Bebber, S. , Libardi, B. and Fachinelli, A.C. (2022), "Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care", Benchmarking: An International Journal , Vol. 29 No. 2, pp. 365-381. https://doi.org/10.1108/BIJ-12-2020-0628 Student satisfaction from the influence of the built environment, price fairness and teaching care: a study at a community-supported university Purpose This study aims to test and analyze factors that may influence the satisfaction of university students, specifically, from the built environment, price fairness and teaching care. Design/methodology/approach A survey was conducted with 250 students from a university in southern Brazil. The data were analyzed by structural equation modeling. Findings The main results proved that the built environment, price fairness and teaching care have a significant and positive influence on the satisfaction of university students. Practical implications The factors presented explanation power for student satisfaction, which shows that they are essential aspects and, therefore, must be observed by universities to satisfy their students. Originality/value The study identifies the impact of factors such as the environment, price and teaching service on student satisfaction. Benetti Corrêa da Silva, M. , Matte, J. , Bebber, S. , Dalla Santa de Carvalho, M. , de Atayde Moschen, S. and Fachinelli, A.C. (2021), "Student satisfaction from the influence of the built environment, price fairness and teaching care: a study at a community-supported university", Facilities , Vol. 39 No. 11/12, pp. 703-721. https://doi.org/10.1108/F-09-2020-0112 Employee satisfaction with the built environment of a software development company Purpose The raised competitiveness among technology companies, especially for being able to work with markets physically distant from their final consumer, makes it important to know the employee’s perception about the built environment since the physical workspaces influence productivity. This paper aims to analyze the attributes and dimensions of the built environment of a development software company that most impact the employee’s satisfaction through their perception. It allows the company to identify the strengths and weaknesses of the built environment, enhancing the employee’s satisfaction, productivity and, consequently, the company revenues. Design/methodology/approach This research applied a survey by the drop off method and analyzed data through confirmatory factor analysis and multiple linear regression. Therefore, these methods explain how the attributes behave in each theoretical dimension and evaluate the relation between the dependent and independent dimensions. Findings The theoretical result of this research concerns the employee’s satisfaction with the built environment of a software development company. Overall, employee satisfaction is related to the dimensions of functionality, appearance and personal relationships, not being significant aspects of configuration. On the other hand, the employee’s overall satisfaction with the built environment is related to the functional dimension. Research limitations/implications This research limitation is related to the size of the sample, which is a pre-determined and fixed population: all the company’s employees. Originality/value Perceived quality applied to a work environment of a software development company. da Silva, M.B.C. , Valente, M.G. , Petroli, A. , Notari, D.L. , Bebber, S. and Fachinelli, A.C. (2021), "Employee satisfaction with the built environment of a software development company", Facilities , Vol. 39 No. 7/8, pp. 538-552. https://doi.org/10.1108/F-08-2020-0103 Service quality dimensions in the context of a civil construction technology laboratory in Brazil O objetivo desta pesquisa foi o de comparar as dimensões da qualidade do serviço de um laboratório de tecnologia de materiais de construção civil a partir da perspectiva dos clientes de serviços de corpo de prova de concreto e rompimento de tijolos cerâmicos. Foram realizadas múltiplas análises de regressão a partir dos resultados das dimensões de qualidade mais importantes resultantes da percepção dos clientes, obtidas a partir de quatro estudos anteriores, que aplicaram análise fatorial. Os valores obtidos nas análises fatoriais e de regressão foram correlacionados com o objetivo de identificar resultados semelhantes nas análises. Os resultados apontam que os atributos relacionados com o atendimento personalizado, informação sobre os resultados do ensaio, bem como o comprometimento dos funcionários, são considerados os mais importantes na percepção dos clientes. Assim, foi possível identificar fragilidades no serviço realizado e propor melhorias e, desta forma, maximizar a satisfação do cliente. Como limitação do estudo, é apontado o tamanho da amostra, que poderia ter influenciado os resultados encontrados, influenciando também os procedimentos metodológicos nas análises de regressão. Bebber, S., Correa da Silva, M. B., da Silveira, T., & Sperandio Milan, G. (2021). SERVICE QUALITY DIMENSIONS IN THE CONTEXT OF A CIVIL CONSTRUCTION TECHNOLOGY LABORATORY IN BRAZIL. Exacta, 19(3). DOI: https://doi.org/10.5585/exactaep.2021.14746 Smart sustainable cities evaluation and sense of community This paper pursued to evaluate the residents' evaluation on the smart sustainable city and the sense of community. The study analyzed interviews with 392 citizens from five neighboring cities from a micro-region in southern Brazil. Factorial analysis and linear regression were applied. The investigation recognized three factors for smart sustainable cities evaluation: public services and facilities; material well-being, and environmental well-being. Linear regression reveals that residents' satisfaction with the city is predicated on the material well-being, public services and facilities, environmental well-being, and sense of community, which explain 40.2% of satisfaction with the city. Considering a smart sustainable city viewpoint, the study accomplishes that: (i) policies should be projected from the neighborhood standpoint, due to the facility of understanding shared values (ii) sense of community should be included in policies for smart sustainable city; (iii) the design of neighborhoods and cities should prioritize social interactions, with the view to build social capital and facilitate policies implementation. By integrating the smartness to sustainability approaches in the city context, this study intends to contribute to a major discussion on sustainable development, with special attention to residents' evaluation. Finally, the paper offers pertinent outcomes for urban planners and social researchers, by finding factors that influence the sense of community and residents’ evaluation on their city and by offering elements for academic, political and debates. Macke, J., Sarate, J. A. R., & de Atayde Moschen, S. (2019). Smart sustainable cities evaluation and sense of community. Journal of Cleaner production, 239, 118103. https://doi.org/10.1016/j.jclepro.2019.118103 Service quality evaluation in the context of a technology laboratory The intent of this research is to investigate how the customers of a technological control laboratory for civil construction materials perceived the quality of the services delivered by the lab, specifically in regard to the service of concrete compression testing. The popular SERVQUAL scale, a multidimensional instrument used to capture customer expectations and perceptions, was used as a model for the application of a survey. Exploratory factor analyses were employed to evaluate customers’ perceptions and experiences of service quality in regard to the dimensions and accompanying attributes of the SERVQUAL scale. Twenty attributes, which were grouped within five dimensions (Reliability, Assurance, Tangibles, Responsiveness, and Empathy), were identified, explaining 80.417% of the variance between customer expectations and perceptions and characterizing these dimensions on a modified SERVQUAL scale. Analysis of the results allowed us to identify discrepancies in perceived service quality compared with customers’ expectations. Most of the identified gaps between expectations and perceptions resulted in negative values. Suélen Bebber, Marcelo Benetti Correa Da Silva, Taila Da Silveira, Gabriel Sperandio Milan, Service quality dimensions in the context of a civil construction technology laboratory in Brazil, Exacta, 10.5585/exactaep.2021.14746, Volume 19, Issue 3, (641-658), (2021). Perceived quality of built environment, service, satisfaction and value-in-use Purpose Post-occupancy evaluation (POE) demonstrates relevance nowadays. Because of the wide competition between construction companies, it is necessary to be assertive, so satisfied clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings. Design/methodology/approach This paper presents quantitative research of POE, applying confirmatory factor analysis and multiple linear regression. These methods analyse how the attributes behave in each theoretical dimension and evaluate the relationship between the dimensions of the built environment and services including customer satisfaction and value in use. Findings The results demonstrate that the constructs associated with management aspects such as service, cause higher levels of satisfaction and, therefore, higher value in use. The results become guidelines for constructors, supporting management and project decision-making. Research limitations/implications This study’s limitation is related to the number of questionnaires applied. The survey was applied to the apartment owners in all five buildings from a constructor, considered as the entire population of the research. For that reason, there were not used a sample. Further studies are required to improve the results, even more, using the present research in a larger sample, seeking a better generalisation. Also, future studies might evaluate other types of constructions and environments. Originality/value This paper used marketing constructs related to satisfaction, value in use and service, applied in the construction field of multifamily residential buildings. Da Silva, M.B.C. , Giacometti Valente, M. , Petroli, A. , Detoni, D. and Milan, G.S. (2020), "Perceived quality of built environment, service, satisfaction and value in use, in the context of residential buildings", Journal of Facilities Management , Vol. 18 No. 4, pp. 451-468. https://doi.org/10.1108/JFM-05-2020-0032

PRODUÇÕES TÉCNICAS EN/PT Citylivinglab - Available online 9 may 2022 Socioeconomic profile of Caxias do Sul 2021 Ana Cristina Fachinelli, Cíntia Paese Giacomello, Bianca Libardi, Catiane Borsatto, Rafael de Lucena Perini, Suane de Atayde Moschen, Suélen Bebber EN/PT DOI: Abstract In producing this socioeconomic profile, we analyze Caxias do Sul's social and economic structure. We highlight throughout the material the qualities of Caxias do Sul, presenting it as a favorable environment to live with quality of life and develop business. This publication consolidates diverse information about Caxias do Sul and serves as a reference to support investment decisions, policy formulation, inform visitors and the public about the assets and liabilities of the municipality, and its socioeconomic facts. The magazine Socioeconomic Profile of Caxias do Sul aims to present to the community the aspects that most stand out in the city. Thematic axes have been defined, and, based on them, the primary data obtained from official sources are presented. Historical series and comparisons with state and national data allow us to position Caxias do Sul in relation to other places. The responsibility for data collection and analysis lies with the Citylivinglab team, a research group from the Graduate Program in Administration at the University of Caxias do Sul. The publication is based on secondary data, and all sources are cited throughout the magazine. We have always used the most recent data available.